A direction for letting agents, property managers, and building managers running portfolios across postcodes, spreadsheets, and inboxes. Maintenance, viewings, renewals, deposits — one operating board, not eight.
Same method, different shape. Pick the portfolio type closest to yours — each has a deep page with the sector-specific stack, proof, and how we measure.
Built for the agencies and managers where the portfolio is sprawled across spreadsheets, the maintenance company is on WhatsApp, and the EICR expiry sits in someone's head. One board, every door.
01 · Units & tenants
Every door, on one record.
Per-unit profile with tenant, lease term, rent, deposit, contractor history. Click a postcode, see the whole story — not five tabs of spreadsheet.
Unit & tenant database
Lease term & rent history
Contractor & job log per unit
Document store per door
02 · Maintenance
Tickets that route themselves.
Tenant reports a leak via WhatsApp or portal — auto-routed to the contractor on the rota for that postcode, with photos, access notes, and SLA clock. Manager sees the breach before the tenant chases.
Tenant-portal & WhatsApp intake
Contractor auto-routing
SLA clock & escalation
Photo & access-notes capture
03 · Viewings & lettings
The void week, killed.
Listing pushed to portals, viewing slots open online, applicant pre-qualification, referencing handoff. The agent stops being the bottleneck between listing and signed.
Every certificate, every deposit, every right-to-rent — tracked with expiry dates, auto-reminders, and the contractor pre-booked. The thing that loses the licence, prevented.
Certificate expiry tracker
Deposit scheme reconciliation
Right-to-rent & AML log
Landlord-statement automation
06 · BrainBase
The agency's knowledge, indexed.
Tenancy templates, contractor list, deposit-deduction guidance, regulation updates — searchable from a phone on a viewing. New negotiators productive on day one.
Tenancy & clause library
Contractor & supplier list
Regulation & case-law digest
New-starter onboarding
Sample engagement
The lettings agent that stopped losing renewal week.
148 units. Three offices. Renewals tracked on a wall calendar.
An independent letting agency tracked renewals on a paper calendar in the office, maintenance on WhatsApp groups, and compliance dates in three different spreadsheets. Two-week build: unit-level board with renewal triggers, contractor auto-routing, certificate expiry tracker. Eight months in: SLA breaches down 62%, eleven hours back per week per manager, twenty-four thousand in renewal fees recovered.
How we measure: SLA breach rate logged via maintenance ticket creation/close timestamps (n = 487 tickets); renewal-fee recovery from comparison of renewals processed via the new trigger flow vs prior six-month manual cycle.
−62%SLA breach on maintenance
+£24krenewal fees recovered, year one
11 hrsmanager admin saved per week
Adjacent industries
Different shape of the same problem.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.