Recover lost revenue.
For service businesses where every unanswered customer, late invoice, and missed booking is an invisible cost.
- Booking systems
- Customer comms
Skip to main contentlive load27 signals triage queuepriority Method What we ship Outcome 01 Outcome 02 Outcome 03 Who it's for Owner-operator Multi-location Professional services Industries Sample engagement
Read · Find · Write
Read your P&L. Write your code.
We diagnose the leaks in your service business — then build the systems that close them. Owned by you. Documented. No retainer required.
18manual handoffs found
04systems doing one job
11%margin drag estimated
01Quote request has no owner after 4pmHigh
02Invoice status copied into three sheetsHigh
03Customer journey breaks after depositMed
04Reports arrive too late to change staffingMed
UK only Owner-operator service businesses2-week Build windowSenior-only Delivery, no juniorsYours Code & data from day one
The full lifecycle, owned end-to-end.
Most agencies hand you a deliverable and disappear. We diagnose the leak, build the fix, run it long enough to stabilise, then hand it over. The opposite of vendor lock-in.
01 · Diagnose
Find the leak.
Two-week audit of the P&L, the tool stack, and the customer journey. Every leak gets a number with a reason next to it.
2 weeks · fixed fee02 · Build
Write the code.
One leak gets prioritised — the row that bleeds the most. We build the smallest system that closes it. Fixed price, fixed timeline.
2–6 weeks · fixed price03 · Run
Stabilise the stack.
We're around for the first months while the system meets reality. Bug fixes, small tweaks, whatever the build needs to land.
90 days · included04 · Hand over
Owned by you.
Documented. Exportable. Code, data, accounts — yours. No retainer required. We're around if you want us, gone if you don't.
Ongoing · optionalThree outcomes. Six builds.
We don't sell a service menu. We sell three outcomes, expressed as six tightly-scoped builds. Pick the row that's bleeding; we build the closest fix.
Unblock the owner.
For owners who'd rather make decisions than dig through six spreadsheets to figure out what the business did this week.
- Live dashboards
- BrainBase knowledge stack
Modernise the stack.
For service businesses still running on email, goodwill, and three half-built tools — that need a real system the staff can actually use.
- Websites & apps
- AI tools, custom
Built for three kinds of operator.
A salon owner, a multi-site clinic group, and a 20-person agency don't want the same software. We meet each at their scale — same method, different stack.
You're behind the counter.
One location, you're on the floor most days, you know every customer's name, the tool stack grew by accident. We build the staff-side software you actually need.
You manage from a distance.
Two-to-ten sites, a regional manager layer, the per-location numbers don't reconcile, you're running the business on quarterly accountant reports. We build the live operating panel.
The hours are the business.
Agency, accountant, law firm, consultancy — the partner's time is the unit of revenue, projects sprawl, margin per client is invisible. We build the firm's instrument panel.
Built for the business in front of you.
A clinic isn't a salon. An agency isn't a trade pipeline. Each industry gets its own deep page, its own pitch, and a build that respects how the work actually happens.
Restaurants
Bookings, prep, supplier flow, rota — the back-of-house, wired.
Salons
Booking flow, channel routing, follow-up — chair-side software.
Studios
Built for the busy hour. Class capacity, peak load, retention.
Clinics
Reception, treatment, storage, office — every room mapped.
Wellness
Therapists, counsellors, coaches — intake, notes, billing, quietly.
Pets
Vets, groomers, daycare — pet records, boosters, the 3pm photo.
Retail
Walk-in, online, DM, phone — one inbox, one stock count.
Trades
Quotes, jobs, parts, invoices — across vans, sites, the office.
Auto
Garages, MOT, repair — the bay, the diary, parts, customer auth.
Pro services
Agencies, accountants, lawyers, consultants — billable hours, real.
Property
Units, tenants, maintenance, renewals — one board across every door.
Education & training
Tutors, private schools, training providers, course creators — admin that respects the bell.
Financial services
Accountants, bookkeepers, financial planners — risk and compliance, faster.
Ecommerce
Pure-online retailers — Shopify, WooCommerce, Amazon. Stock, returns, attribution.
SaaS
Indie founders, micro-SaaS, B2B tools — onboarding, churn, billing automation.
Manufacturing
Joinery, metalwork, fabrication, CNC — supplier flow, jobs, the floor.
Hospitality
Hotels, B&Bs, holiday lets, serviced apartments — front desk to housekeeping.
Logistics
Couriers, freight, removals, warehousing — every drop, every dispatch.
Marketplaces
Niche B2B marketplaces, gig platforms, services-marketplaces — supply, demand, trust.
Media
Production cos, podcasts, publishers, content studios — pitch to publish, owned.
Utilities & telecoms
Small ISPs, energy resellers, telco resellers — provisioning, billing, churn.
Startups
Seed and Series-A founders — the ops you keep deferring, built once, owned.
The clinic that found its missing hours.
Six rooms. One owner. Enquiries falling through.
A typical engagement: a six-room dental practice losing roughly one in seven new enquiries to slow replies and missed bookings. Owner triaging WhatsApp manually every evening. Two-week build: routed booking flow, automated deposits, written-by-us reminder sequence. Six months in, missed bookings close to zero, hours of owner admin returned per week, mid-five-figure margin back on the P&L.
~0%missed bookings, six months in
£10–40kmargin recovered, yr 1
5–10 h/wkowner admin returned
UKService-business focus
£10–40kTypical margin / yr 1
3-6 moTypical payback
5-10 hTypical admin / week
Free · audit checklist
Get the audit checklist.
The 12-point sheet we use to find a leak in two weeks. Free, no signup tricks.
Ready to find the leak?
One call. No deck. We come prepared.
Run the audit