UK couriers + last-mile — Onfleet, Detrack, Routific — dispatch, route optimisation, POD capture, customer ETA.
UK couriers + last-mile — Onfleet, Detrack, Routific — dispatch, route optimisation, POD capture, customer ETA. The dispatcher and the driver and the customer on one record.
Onfleet, Routific, or Detrack dispatch — jobs assigned by van capacity, postcode density, and customer SLA. The dispatcher stops being the bottleneck.
Detrack or Track-POD on the cab — the day's run, sat-nav handoff, signature and damage photo. POD captured at the door, synced before the van pulls away.
Customers see live ETA, signed POD, and a clear route to log a complaint — on a branded portal. The phone stops ringing for status updates.
Every drop's POD geo- and time-stamped, archived against the customer record. Disputes closed in minutes with the receipt, the photo, and the GPS pin.
Drops, mileage, fuel cards, holiday — pulled from the driver app and the supplier feed straight to Xero. No Friday-afternoon spreadsheet, no payroll disputes.
Per-customer handling notes, depot procedures, parking exceptions, key-safe codes — searchable from the cab and the office. New drivers productive on shift one.
A regional courier ran eighteen vans on next-day and same-day with two dispatchers building runs every morning on a whiteboard. POD landed at the depot at end-of-shift, sometimes the next morning. Three-week build: Routific-driven dispatch, Detrack on every cab, branded customer portal. Five months in: POD median latency 9 hours to under 4 minutes, on-time delivery up twenty-four percent, customer status calls down sharply.
How we measure: POD latency from Detrack timestamp vs depot-receipt timestamp (n = 1,820 drops); on-time measured as drops within SLA window vs all drops, weekly rolling; status-call volume reconciled via call-routing log against prior 60-day baseline.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring the run sheet, the driver list, the last week of POD delays. We diagnose from the numbers.