A live operations app for couriers, food delivery, and field trades. Vehicles tracked, drops sequenced, ETAs honest, proof-of-delivery captured. Customer self-serve where it earns its keep, operator screen where it doesn't.
Vehicles, drivers, drops — live GPS, ETA, proof-of-delivery, on one operator screen.
Operator screen: every vehicle on a map, drop sequence, ETA, driver status. Anomalies (long stop, off-route) flagged in colour. The supervisor doesn't ring drivers to ask.
Drops auto-sequenced for shortest distance, with time-window constraints. Re-optimised mid-day if a drop drops out. Drivers get the new sequence on the phone, no calls.
Customer gets a tracking link with live ETA, narrowing as the driver approaches. SMS / email at status changes. Fewer 'where's my driver?' calls. More 'thanks' replies.
Driver completes drop with photo + signature on the app. Geo + time stamped. Stored against the order. Disputes resolved in seconds, not days.
Driver-side app: today's drops, the next one, the route, the customer's note, one-tap nav. Offline-tolerant. Battery-conscious. Designed for a phone in a cradle.
Live: drops completed, drops on time, drops failed, miles driven, idle time, exceptions by reason. Daily summary email. Weekly trend report. Decisions on data.
A same-day courier ran on Whatsapp groups and a paper run-sheet. Customers rang the office for ETAs at peak. We shipped a fleet app: live GPS, customer tracking link, photo POD, route auto-sequence. Three months in: customer-call volume down 54%, on-time-drop rate up from 81% to 94%, three previously unattributable failures explained per week.
How we measure: Customer-call volume tracked from PBX logs (n = 12 weeks pre/post), on-time-drop rate measured against booked window, exceptions tracked via reason code in the app.
Most-relevant verticals — but the same shape works for adjacent ones.
We wire your fleet, your customer link, your POD — ship in 4–6 weeks.