An operations app for boutique hotels and small groups. Housekeeping status, maintenance tickets, F&B prep, reception handover. We integrate Mews, Cloudbeds, Apaleo, OPERA — and replace the WhatsApp groups, the clipboards, and the radio chatter.
Housekeeping, maintenance, F&B, reception — one app, every department, every shift.
Live room board: occupied, departed, dirty, clean, inspected, ready. Room attendants update from mobile; reception sees instantly. Stayovers and check-outs prioritised by arrival pressure.
Reception, housekeeping, or guest raises an issue; routed to the right maintenance trade; SLA per priority. Photo, room, status. The bath that's leaking gets a ticket, not a memory.
Booking-driven prep counts, allergens, dietary, special requests pushed to F&B. Stock pars set per cover forecast. The kitchen runs on the same data the booking page is showing.
Returning guest profile: prior stays, preferences, complaints, F&B usage. Front desk uses it to upgrade the right rooms; F&B uses it to plate the right meal.
Handover notes per department. Issues open, action required, VIPs in-house, unresolved guest requests. The next shift starts with context, not a cold start.
Live: occupancy, ADR, maintenance tickets open, housekeeping pace, F&B covers, complaints. Tomorrow's outlook visible. The GM walks the floor knowing what to ask.
A three-property boutique group ran ops across WhatsApp groups, clipboards, and radios. Cross-departmental issues took 30+ minutes to surface; complaints were post-stay surprises. We shipped an ops app integrated with Mews. Three months in: maintenance ticket SLA from 3.2 hours to 41 minutes, housekeeping room-ready time pre-arrival from 71% to 94% on time, complaints surfaced same-shift up 3.1x.
How we measure: Ticket SLA measured from raise to closure (n = 1,200 over 8 weeks pre/post), room-ready measured against arrival cutoff per booking, in-stay complaint capture measured vs post-stay TripAdvisor.
Most-relevant verticals — but the same shape works for adjacent ones.
We integrate your PMS, ship the ops app, train the floor.