A custom assistant trained on your knowledge base, product catalog, and policies. Answers what it can, handovers what it can't, learns from what it gets wrong. Powered by GPT-4 or Claude — you own the prompts, the data, and the deployment.
An assistant that knows your prices, your policies, your products — and routes to a human when it should.
Ingest your KB, FAQs, policies, product catalog, past support tickets. The bot answers in your voice, with your facts. Updates as the source updates.
Deploy to website chat, WhatsApp Business, email auto-reply, Instagram DM. One brain, every channel. Handover handled differently per channel.
Confidence threshold per topic; below it, hand to a human with the conversation context attached. Customer doesn't repeat themselves; the agent picks up clean.
Order status, refund initiation, booking change, login reset — the bot calls your APIs, not the customer. Every action audit-logged. Permissions per topic.
Every handover, every thumbs-down, every correction logged. Weekly review queue surfaces patterns. The bot doesn't fail twice the same way.
Live: deflection rate (tickets the bot resolved without a human), CSAT, cost per resolution, top topics. ROI visible from day one.
A homewares DTC brand was drowning in 'where's my order?' tickets. We trained a bot on their Shopify, their KB, and their last 12 months of tickets. Deployed to website, email, and Instagram. Two months in: 41% deflection rate, first-response time from 7 hrs to 4 minutes (where the bot answered), CSAT up two points net.
How we measure: Deflection rate measured as tickets resolved without human escalation (n = 6,000 across 8 weeks post-launch), first-response time measured from inbound to first response (bot or human), CSAT via post-interaction 5-point survey.
Most-relevant verticals — but the same shape works for adjacent ones.
We ingest your KB, train on your data, deploy where it earns.