UK plumbers + heating engineers — Gas Safe registered, OFTEC oil, leak detection, boiler installation. Emergency calls + scheduled work, one stack.
UK plumbers + heating engineers — Gas Safe registered, OFTEC oil, leak detection, boiler installation. Emergency calls + scheduled work, one stack.
Inbound emergency triaged, nearest qualified engineer routed, customer notified — without the office juggling three phones. Scheduled work flexes around emergencies, not the other way round.
Gas Safe notifications, CP12 landlord certs, commissioning certs — generated on the phone, filed the same day. No paper backlog at the office.
Manufacturer registration on installation, warranty activated, service-due reminders booked into the calendar. The recurring revenue stops leaking.
Stock-on-truck tracker, reorder triggered by upcoming jobs, supplier API for instant resupply. Wickes, Plumbase, City Plumbing — wired in.
Pre-arrival SMS, on-the-way WhatsApp, post-job follow-up. Annual service reminder in the calendar, not in the owner's head.
Boiler model docs, manufacturer guides, fault-code library, apprentice training — searchable from a phone on site. Diagnostics in seconds, not back-to-the-merchant.
A regional plumbing + heating firm took emergency calls into a single mobile and re-routed engineers by shouting at the schedule. Two-week build: triage queue, nearest-engineer routing, customer ETA pushed via WhatsApp, scheduled work auto-rescheduled around emergencies. Five months in: average emergency response from 3.5 hours to 1.2 hours, scheduled-work adherence up to 94%.
How we measure: Emergency response measured as inbound-call timestamp to engineer-arrived timestamp across 211 emergency jobs post-build vs the operator's call-log baseline from the prior 12 weeks.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring the call log, the engineer rota, and the boiler base. We diagnose from the round.