UK serviced apartment operators — corporate + leisure — extended-stay billing, housekeeping rotation, building access, owner reporting.
UK serviced apartment operators — corporate + leisure — extended-stay billing, housekeeping rotation, building access, owner reporting.
Short-stay nightly rates, weekly leisure stays, corporate monthly contracts — all billed from the same system, all reconciled to Xero or NetSuite. The corporate-invoice-versus-Stripe-charge confusion ends.
Long-stay guests get scheduled mid-stay refreshes, short-stay departures get deep-cleans, both sequenced on a phone-side queue. The cleaner-rotation puzzle becomes a calendar, not a WhatsApp group.
Smart-lock code per booking, valid only for the stay duration, auto-revoked on checkout. Building access without a key handover, security maintained without a concierge desk on every floor.
Corporate-client master billing, per-employee booking, expense-code routing, monthly statement to procurement — handled in the system, not in a chain of email threads. The procurement team gets the invoice they expected.
For operators managing apartments on behalf of owners: per-apartment revenue, OTA commission, cleaning cost, maintenance, net to owner — on a monthly statement. The owner conversation gets shorter.
Per-apartment guest manual, cleaner SOP per layout, supplier and contractor list, building-services contacts — searchable, printable, owned. The building brain that survives the next operations hire.
A London serviced-apartment operator with forty-two units ran corporate stays through a chain of email POs and reconciled invoices to Xero by hand. Three-week build: Mews configured for corporate master billing, expense-code routing, smart-lock code per stay, monthly procurement statement automation. Six months in: invoice cycle cut from twelve days to six, dispute rate down to under one percent, occupancy up six points.
How we measure: Invoice cycle = booking date to client-procurement payment, weighted by ACV across 218 corporate stays pre-build vs 234 post-build; dispute rate = invoices queried / invoices issued, monthly.
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Bring the apartment list, the corporate-client roster, the access stack. We start with the floor.