Takeaways and delivery operators — Deliveroo / Just Eat / Uber Eats consolidation, kitchen prep, customer comms, refund flow.
Takeaways and delivery operators — Deliveroo / Just Eat / Uber Eats consolidation, kitchen prep, customer comms, refund flow. Order in, out, delivered — one screen.
Three tablets become one screen. Order tickets unified, menu sync built in, mismatch alerts when a platform price drifts from the master menu. The 7pm chaos engineered down.
Kitchen display system grouped by station, prep generated from rolling order projections, pass-side ticket clearance audited. Less printer paper, less lost ticket, less reheat.
Order delayed twenty minutes because the rider didn't show? The customer hears it from you, not the platform's auto-message. Templated, owner-tone, sent via SMS / WhatsApp / platform-native.
Platform refund disputes captured with the evidence — KDS timestamp, prep photo, rider handoff log — so the platform can't quietly absorb the cost on you. Pattern-watching for habitual abusers.
Revenue minus commission minus packaging minus refund leakage, per platform, live. The conversation the operator needs to have but never has the data for. Sometimes Just Eat is the loss leader.
Recipe specs, packaging spec per item, allergen reference, training videos, opening checklists — findable from the kitchen tablet or the new prep cook's phone. Multi-brand kitchens stop confusing the brands.
A cloud kitchen ran three brands off three platform tablets, one printer, and a head cook calling out tickets. Friday on-time rate was 71%. Three-week build: consolidated KDS pulling from all three platforms, station-grouped tickets, prep projection from rolling 4-week order history, delay-comm SMS templated to the brand. Three months in: on-time delivery up to 89%, refund rate down 34%, head cook stopped shouting.
How we measure: On-time delivery measured as platform-reported delivery time vs promise (n = 7,800 orders, 12 weeks); refund rate from platform exports; head-cook shift stress logged via daily check-in.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring last month's platform exports, the refund log, and a recent KDS dump. We diagnose from the numbers.