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Marketplaces · Gig & freelance

Match. Pay. Rate. Repeat.

UK gig platforms — task-and-pay, freelance directories — supplier verification, gig matching, real-time pay, customer reviews.

Task · freelance
Workers, typical
Aware build
Payout latency
Gig Task · freelance1k–50k Workers, typicalIR35 Aware build5d → same-day Payout latency
The gig & freelance platforms stack

Six instruments, calibrated.

UK gig platforms — task-and-pay, freelance directories — supplier verification, gig matching, real-time pay, customer reviews.

01 · Worker onboarding + IR35

Verify, classify, ready to earn.

ID, right-to-work, IR35 status determination, bank verification — flowed in one onboarding. Workers can take their first gig the day they sign up.

  • ID + right-to-work check
  • IR35 SDS workflow
  • Bank verification
  • Stripe Connect Express setup
02 · Gig matching algorithm

The right worker, every time.

Skills, location, rating, availability — matched in milliseconds. The match learns from accept-rate, completion, and re-book signals over time.

  • Skills + geo match
  • Acceptance-rate weighting
  • Surge & demand routing
  • Re-book preference
03 · Same-day payout

Stripe Connect Express, instant.

Funds released same-day on completion, with optional instant payout to debit card. Worker retention compounds when pay clears before tonight's tube ride home.

  • Stripe Connect Express
  • Instant payout (debit)
  • Earnings dashboard
  • Tax export (HMRC-aware)
04 · Trust + ratings

Two-way reviews, transaction-linked.

Customers rate workers, workers rate customers. Both signals tied to a real gig, moderated for abuse, surfaced in match logic.

  • Two-way ratings
  • Moderation queue
  • Match-logic feedback
  • Worker reputation tier
05 · Dispute flow

Triaged before it escalates.

Cancellations, no-shows, partial completion — flagged with evidence, mediated, refunded or released. SLA-tiered, audit-trailed.

  • No-show / cancel triggers
  • Evidence upload
  • Mediation timeline
  • Refund / release controls
06 · BrainBase

Operator playbook, searchable.

Worker FAQ, dispute SOPs, IR35 guidance, comms templates — searchable from the console. Ops scale faster than headcount.

  • Worker FAQ
  • Dispute SOPs
  • IR35 guidance
  • AI-assisted retrieval
Sample engagement

The twelve-thousand-worker platform that moved payouts to same-day.

Twelve thousand workers. Five-day payouts. Retention bleeding to a competitor with a debit-card payout button.

A gig platform with 12,000 workers paid out on a 5-day cycle because batched ACH felt 'safer'. A competitor launched same-day-to-debit and retention started bleeding within a quarter. Four-week build: Stripe Connect Express migration, instant payout to debit card, earnings dashboard, HMRC-aware tax export. First quarter live: payout latency cut from 5 days to same-day, 60-day worker retention up 28 points.

How we measure: Payout latency measured as gig-completion timestamp to funds-cleared timestamp on worker bank or card, sampled across 5,000 gigs pre/post; retention measured as workers active in 60-day window vs prior cohort.

5d → same-daypayout latency
+28pts60-day retention
12kworkers active
Adjacent industries

Different shape of the same problem.

If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.

Build the trust layer.

Bring the worker count, the payout cycle, and the retention curve. That's the brief.