UK B2B marketplaces — Sharetribe / Mirakl / custom — supplier onboarding (KYC), demand discovery, dispute resolution, payouts.
UK B2B marketplaces — Sharetribe / Mirakl / custom — supplier onboarding (KYC), demand discovery, dispute resolution, payouts.
ID checks, business verification, bank validation, contract signed, Stripe Connect live — measured in days, not weeks. New suppliers ship their first listing the week they apply.
Category-tuned search, vertical filters, match logic — buyers convert on the platform, not on a Google detour. Built on Algolia or custom Postgres FTS.
Tickets routed by SLA, evidence captured, refund or escrow-release controls in one queue. Disputes triaged before they hit Trustpilot.
Funds in escrow, milestone or completion release, batched payout runs. Reconciliation an accountant signs without flinching.
Ratings linked to real deals, moderated for abuse, surfaced in supplier ranking. Trust signals that reflect the work, not the loudest voice.
Dispute SOPs, KYC FAQ, supplier comms templates, ops runbooks — searchable from the console. New ops hires answer correctly day one.
A B2B marketplace with 200+ verified suppliers ran trust on the founders' inboxes — every dispute pinged both phones, escalations were a forwarded email, refunds happened by Slack DM. Resolution averaged nine days and suppliers were churning. Three-week build: routed dispute queue with SLA tiers, evidence upload, in-app messaging, Stripe Connect refund / release controls, plus a BrainBase of dispute SOPs the ops hire could search. First quarter live: average resolution 36 hours, supplier churn down a third.
How we measure: Resolution time tracked from first ticket open to final state (refund, release, or close), measured against the prior 90-day Gmail-label baseline reconstructed from thread timestamps; supplier churn measured as suppliers inactive 60+ days against the prior cohort.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring the take rate, the supplier count, and the dispute queue. That's the brief.