End-to-end dental practice ops — Cliniko or Dentally for clinical, recall tied to treatment plans, NHS + private split-billing, sterilisation logs ready for CQC.
End-to-end dental practice ops — Cliniko or Dentally for clinical, recall tied to treatment plans, NHS + private split-billing, sterilisation logs ready for CQC.
The same chart at the front desk, in the surgery, and at the hygienist's chair — no re-keying, no parallel paper file, no Word-doc consent form floating around the network drive.
The recall window is set when the treatment finishes, not by a generic six-month rule. Crowns, implants, perio, hygiene — each gets the right cadence and the right channel.
Mixed-NHS practices stop running two parallel ledgers. UDA bands, private fees, and patient charges reconcile to the practice account on the same screen.
Autoclave cycles, instrument tracking, and decontamination logs captured digitally — the CQC inspection runs from the dashboard, not from a folder of printouts.
Composite, anaesthetic, gloves, burs — deducted as treatments are recorded, reordered when the threshold hits. The cupboard is rarely empty, and rarely overstocked either.
The practice's clinical and ops knowledge, indexed and searchable from the chair, the desk, the office. New associate productive on day two, not week six.
A six-room mixed-NHS practice ran Cliniko for clinical and a paper diary for everything else. Generic six-month recall regardless of treatment, no-show rate at 14% on average. Three-week build: per-treatment recall scheduled at the moment a plan was completed, NHS + private billing on one screen, sterilisation cycles on a tablet, stock per-treatment. Six months in: no-shows down 14%, recall compliance up to 88%, CQC inspection passed without a paper folder in the room.
How we measure: No-show rate measured against the 2,140 appointments in the prior six months at the same practice; recall compliance = patients booked within recall window / patients due, rolling quarter; CQC outcome from the inspection report.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring the appointment book, a recent UDA submission, and the sterilisation log. We diagnose from the numbers.